Shipping & FAQ

We appreciate your business! Please take a look at some frequently asked questions or contact us in the form below.

Holiday Shipping Cut Off Time

For Canada Post Xpresspost service:

To Canada - Dec. 18th, 2019

To United States - Dec. 12th, 2019

To Rest of the World - Dec. 5th, 2019 


Welcome Code

Our welcome coded is intended for one time use only and it is only applicable for fashion jewellery and semi-fine jewellery. The welcome code is not applicable for fine jewellery.

 

Processing Time

Please also allow 48 hours processing time for our jewellery.

 

Shipping (CANADA)

Standard Shipping using Canada Post Xpress Post with tracking (3-5 business days) - Flat Rate $8

FREE SHIPPING at $75 or above

International Shipping

United States and Mexico -

Standard Shipping using Canada Post Tracked Packet International - (3-7 business days) - $15 CAN

FREE SHIPPING at $100 CAN or above

 

Europe -

Standard Shipping using Canada Post Tracked Packet International - (4-8 business days) - $20 CAN

FREE SHIPPING at $150 CAN or above

 

Everywhere Else -

Standard Shipping using Canada Post Tracked Packet International (6-10 business days) - $25 CAN

FREE SHIPPING at $200 CAN or above

 

Duties, Taxes, VAT

We do not charge any duties or taxes for any countries other than Canada. For countries other than Canada, we will not be responsible for any charges in duties, taxes and VAT etc.. Depending on the country, the customer may be charged such fees upon receiving the order.

Returns & Exchanges

We only offer returns and exchanges for our fashion and semi-fine jewellery products, except for earrings (for hygienic reasons), within 14 days of purchase. Fine jewellery items can only be exchanged for other products. Items must be in it's original undamaged state. Please return your items (undamaged and in it's original box) along with the receipt to:

9130 Leslie Street

Suite 305

Richmond Hill, ON

L4B 0B9

For more details on returns & exchanges, please refer to our Refund Policy page.

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